Complaints Procedure

At 4U2 we are committed to maintaining high standards of editorial integrity.
Whilst we do not belong to a formal regulatory mechanism such as IMPRESS or IPSO, we regard the
Editors’ Code of Practice and the NUJ Code of Conduct as setting benchmarks of good practice for the
industry in general and our work in particular.
If you feel we have fallen short of these standards, please submit your complaint – in writing to
[email protected] – observing the following points.

• All complaints must include the name and date of the publication, with reference to the specific article(s) in question.
• Please include the URL of the article if possible, and/or link to any image or video.
• Please include a detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records, and which clauses of the Editors’ Code of Practice you believe are relevant.

Who can complain?
Complaints must be made on behalf of a named individual only. This includes complaints where
businesses and organisations are involved.
In submitting a complaint, you must provide your full name, address, phone number and email.
What can I complain about?
You can complain about any article, in print or online, including words, images and audio/video
content. You can also complain about the conduct of an individual journalist, with reference to
specific (if any) clauses of the Editors’ Code.

Time Limit
Complaints must be contemporaneous and must be made within four months of publication.The
publication will endeavour to respond to the complainant within 21 working days.

Complaints process
The editor will confirm receipt of the complaint within three working days by contacting the
complainant via email.